Refund Policy

MaacsDream is a marketplace for independent vendors, so refund eligibility can depend on the type of listing and the individual vendor's stated policy. This page describes the platform-wide baseline that applies unless a vendor's listing states otherwise.

If a physical product arrives damaged, significantly not as described, or does not arrive at all, contact the vendor through the Platform's inquiry tool within 14 days of the expected delivery date to request a resolution.

If the vendor is unresponsive or the issue is not resolved, contact MaacsDream support at info@maacsdream.com with your order number so we can help mediate.

Digital products (downloads, licenses and similar) are generally non-refundable once access has been granted or the file has been downloaded, except where the item is materially defective or not as described.

Services arranged through a vendor inquiry are subject to the terms agreed between you and the vendor directly. MaacsDream encourages vendors and buyers to agree on cancellation and refund terms in writing before work begins.

Start by contacting the vendor through the Platform with your order number and the reason for your request. If you cannot reach a resolution together, email info@maacsdream.com and we will review the case.

Approved refunds are returned to your original PayPal payment method. Processing time depends on PayPal and is typically a few business days once a refund has been approved.

If you and a vendor cannot agree on a resolution, you may also be able to open a dispute directly with PayPal in accordance with PayPal's own buyer protection terms.